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Privacy Policy

Last updated: 05/09/2025

1. Introduction

Stock Sure ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our stock management service.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

  • Name, email address, and contact details
  • Professional information (clinic name, role)
  • Account credentials and authentication data
  • Payment and billing information

Usage Information

  • Stock management data and inventory records
  • User activity within the application
  • Device information and IP addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our stock management service
  • Process transactions and manage your account
  • Send important service communications
  • Improve our service and develop new features
  • Comply with legal obligations
  • Provide customer support

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract performance: To provide our service to you
  • Legitimate interests: To improve our service and ensure security
  • Legal compliance: To meet regulatory requirements
  • Consent: For marketing communications (where applicable)

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our service
  • Payment processors for billing purposes
  • Professional advisers (lawyers, accountants)
  • Regulatory authorities when required by law

We do not sell, trade, or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for 7 years after account closure for regulatory compliance.

8. Your Rights Under UK GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at info@stocksure.io.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. You can control cookie preferences through your browser settings.

10. International Transfers

Your data is primarily processed within the UK and EEA. Any transfers outside these regions are protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our service. The updated policy will be effective from the date of posting.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.